Returns Policy

You may return most new, unopened items within 30 calendar days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To initiate a return please contact Dekunu at The products must be returned, with all accessories, in its original packaging according to the instructions provided by Dekunu.

We aim to issue a refund within four weeks of return shipping notification, however will not be responsible for delays outside of our control, such as shipping or banking delays etc. The refund will be issued using your initial payment method for the amount paid, less any applicable shipping and handling charges.



There are restrictions and some products cannot be shipped to specific international destinations. If we cannot ship to the address you provided, you will be sent a notice and you will be refunded.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the variables of you chosen shipping option which will appear on the shipping quotes page. 

Dekunu reserves the right to change the shipping policy.